Spireon, the vehicle intelligence company, announced it was named a winner of the 2020 Excellence in Customer Service Award, presented by Business Intelligence Group. Spireon won in the Organization of the Year category as it commits to stellar service and support for 20,000-plus customers. This also makes the second year in a row that Spireon has won this award.
“2019 marked another outstanding year for Spireon as we strive to deliver meticulous, white-glove customer service and value every single day,” says Kevin Weiss, CEO of Spireon. “We have always embraced a customer-first philosophy. And winning this award two years in a row is a testament to our ability to continuously provide outstanding customer service.”
EXCEPTIONAL SCORES
Through the dedicated work of its customer service team, Spireon earned a Net Promotor Score (NPS) of 76.7 in 2019. That score greatly exceeds the industry average of 26 for business-to-business technology companies. Spireon credits its score to customer onboarding, customer interaction by multiple company teams, and round-the-clock support from US call centers. Additionally, Spireon answered customer service calls within 42 seconds in 2019 on average. That’s a 28% improvement from 2018’s average of 59 seconds.
“Year after year the role of customer service plays a more important role in all of our lives,” says Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Spireon as they are leading by example and making real progress on improving the daily lives of so many.”
Organizations worldwide submitted customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards. Additionally, a group of business leaders and executives volunteered their time and expertise to score submissions. Spireon stood out in customer service as well as innovation with its hardware and software releases throughout 2019.
Find out more, visit www.spireon.com.
