Azuga, a global provider of vehicle analytics, fleet technology and insurtech solutions, integrated its fleet tracking solution with ServiceTrade, whose application is used by commercial contractors to automate and streamline operations as well as sell more services, and provide customers a convenient online customer experience.
Azuga’s GPS-based fleet tracking solution is simple to use as well as affordable and powerful enough to run any size fleet. It helps fleets keep track of drivers, improve safety, and protect assets by monitoring the location and activities of vehicles. Additionally, Azuga’s GPS tracker hardware plugs into the OBDII port and instantly captures all vehicle diagnostic data and driver behavior. No upfront costs or installation services or downtime required.
ServiceTrade addresses a number of customer service and operational issues for commercial service contractors. ServiceTrade is used to schedule technician appointments, dispatch technicians for emergency calls, and create and deliver quotes for new work. It uses an online portal where customers access their service history, review service documents, and submit new service requests. With its open APIs, ServiceTrade connects to various accounting systems to increase invoicing accuracy and reduce double data entry.
BENEFITS OF INTEGRATION
The Azuga – ServiceTrade integration offers various benefits to commercial building service contractors, fire protection contractors, mechanical and commercial HVAC companies, etc. For instance:
Increased Productivity. Contractors can eliminate manual steps by automatically sending customer notifications when technicians click “En Route” on the ServiceTrade mobile app.
Delight Customers. Contractors can provide an Uber-like customer experience via email and/or text notifications that include a link to the technician’s real-time location and time of arrival to the customer’s location.
Enhanced Reporting. Service managers can more accurately track when technicians arrive on a jobsite and when they leave. This data powers custom reports for payroll, job costing, and accounting purposes, eliminating hours of report consolidation each week.
Integrated Mapping. Dispatchers can view real-time vehicle locations within ServiceTrade’s dashboard. This enables office staff to make quicker and better decisions.
“Contractors who use Azuga with ServiceTrade will save time, reduce costs, and improve decision-making,” says Billy Marshall, CEO at ServiceTrade. “Highly differentiated integrations like this will delight customers and help contractors stand out amid intense competition.”
“The best run organizations require sophisticated hardware and software that address the gamut of business problems,” said Matt Curtis, director of partnerships at Azuga. “Contractors also need to be safe and efficient while traveling to customer locations. By integrating Azuga with ServiceTrade, we are enhancing the experience of both the office staff and field techs with automation and location-specific data.”
Find out more, visit www.azuga.com.
