Isuzu Commercial Truck of America, Inc. confirmed a long-term collaboration with Decisiv, provider of dealer Service Relationship Management (SRM) software. The program, branded as Isuzu Connect, has been enhanced for the Isuzu dealer network. All Isuzu commercial truck dealerships across the United States and Canada are implementing the program over a multi-year rollout plan.
Customers will notice the benefits of Isuzu Connect through communication, timely estimates, and increased repair accuracy; this means dealerships fix trucks right the first time. Ultimately, reduced downtime (up to 25% less) will drive customer satisfaction, retention, and repeat business.
Shaun Skinner, president, Isuzu Commercial Truck in North America, says Isuzu Connect aligns the dealer network with customer experience goals. The goal is to enhance the experience in a time where product and technology gaps have narrowed, Skinner explains. Further, with Isuzu Connect, “dealership associates will have more tools at their fingertips, including Isuzu’s Uptime Support Team,” Skinner says. As a result, dealerships will minimize downtime and maintain efficiency within service parts operations.
FOR NOW & THE FUTURE
The Isuzu Connect rollout will focus on quality and efficiency for dealership users by leveraging dealer management system (DMS) integrations such as CDK, Karmak Fusion, Procede, and others. This eliminates redundancies and uses the best of both the Isuzu Connect platform and each dealership’s DMS. Isuzu will employ an effective, in-dealer training process that ensures dealer personnel are comfortable using the system for immediate productivity.
“As customer expectations continue to change in a constantly evolving market, Isuzu will also continue to integrate its systems with the Isuzu Connect platform to further streamline routine functions used most frequently by dealership associates,” Skinner says. “Future connection integrations will also support new vehicle technology such as EV trucks, telematics, maintenance reminders, and vehicle sharing. Isuzu is committed to ensuring Isuzu customers realize maximum value from their investment in our extensive line of Class 3-7 low cab forward diesel- and gasoline-powered trucks.”
Find out more, visit www.isuzucv.com and www.decisiv.com.
