Ram was named the number one industry band in the J.D. Power 2024 U.S. Initial Quality Study (IQS), the only truck-exclusive marque ever to do so.
“This recognition is particularly uplifting because our customers are extremely demanding,” says Chris Feuell, CEO, Ram. “Satisfying them to the point where we rise above every other brand in the industry is testament to the boundless creativity of our designers and engineers, and the unwavering dedication of our assemblers and dealers.”
Also, Ram 1500 won in the Full-size Light-Duty Pickup segment, and Ram 2500/3500 getting a third-place finish among Heavy-Duty Pickups. Ram ranked among the three leading brands in the industry four times in the last five years, including a first place standing in 2021.
“Stellantis brands have enjoyed top IQS rankings for several years,” says Bill Kendell, senior vice-president-North America customer experience, Stellantis. “But to achieve what Ram has achieved in this year’s study, with its broader scope, is a clear demonstration that our team can and will deliver on the mission statement of our organization: Every Customer Counts, Every Journey Matters.”
This year’s study featured new metrics that better captured the voice of the customer.
