In 2018, Michelin created its Services and Solutions division addressing business challenges and providing innovative solutions for sustainable connected mobility. In support, Michelin introduces its cloud-based platform—MAESTROTM—creating a stronger, more effective relationship between service providers, fleets, and Michelin.
“Fleets frequently struggle with efficient ways to optimize planning and schedule service work to maximize uptime for their vehicles,” says Ralph Dimenna, global director of Michelin Services and Solutions. “Service providers often feel challenged by the cumbersome and complex daily administrative tasks they need to manage to run business operations effectively. The development of MAESTRO positions Michelin to become one of the leading brokers of service relationship management solutions to commercial fleets and service providers.”
MAESTRO streamlines this critical three-way relationship with real-time digitization that reduces billing errors and improves timeliness and service turnaround time. MAESTRO’s easy-to-use scheduling and real-time communication features also maximize productivity for servicing vehicles and planning for future loads. The platform provides increased visibility and transparency, taking the guesswork out of service event management—addressing common questions such as:
- “When will my vehicle be ready?” and
- “What is the final cost of servicing my vehicle?
This platform creates an ideal experience for customers while also driving simplification and efficiency within their internal business processes. Additionally, Michelin designed MAESTRO to deliver precise accuracy, enhanced efficiency, and insightful intelligence in service event and sales order management.
Michelin designed MAESTRO to be the leader and conductor of its customers’ tire and vehicle services operations, says Karen Schwartz, director, digital services platform, Services and Solutions business line for Michelin North America. She also adds the goal is to ensure customers’ operations run smoothly so they can focus on their core business.
Find out more, visit www.michelinman.com.
