Samsara Inc., pioneer of the Connected Operations™ Cloud, announced its 2023 State of Connected Operations Report. The reports offers a look into how organizations within industries that drive more than 40% of the global GDP are reinventing operations. With perspectives from more than 1,500 physical operations leaders across nine countries, the report uncovers the investment strategies leaders pursue to build new revenue streams, leverage emerging technologies, and rise above economic and geopolitical uncertainty. The research found that Connected Operations Leaders—those who reported the highest level of digital maturity–were six times more likely to exceed their financial goals by 25% or more.
“There is no denying that monumental shifts are underway in operations,” says Jeff Hausman, Samsara chief product officer. “Leaders are making investments aimed at strengthening their organizations and improving the customer experience for millions of people. Our research shows that those who have made digital transformation a key priority are better equipped to bring their organizations into the future, with many expecting positive change and return on investment as soon as the next 12-18 months.”
Physical operations leaders experienced a variety of challenges that drove headlines and boardroom discussions this past year. With elevated fuel costs and inflation as well as labor and equipment shortages and supply chain constraints, they overcame these challenges by turning to technology and doing more with less. Below is a glimpse of the leaders’ priorities this year and their predictions for the future.
REWORKING SUPPLY CHAINS AND TECHNOLOGY BUDGETS TO BUILD RESILIENCY
The importance of operational visibility is growing and driving investments. Supply chain delays and shortages, volatile fuel prices, and cross-border travel and trade are the top three concerns of leaders. Therefore, 59% plan to move operations to their country of origin this year to increase supply chain predictability and efficiency. Real-time operations data is a competitive advantage and critical for decision-making for 90% of leaders. As a result, 67% will increase their technology budgets this year.
OUT WITH THE OLD—IN WITH AI, AUTOMATION, & DIGITAL WORKFLOWS
With boosting efficiency top of mind, leaders are leaning into generative artificial intelligence (AI) and automation. By 2024, 84% of leaders plan to use generative AI and 91% automation to modernize their operations. Further, 51% are already using or plan to use autonomous vehicles and/or equipment this year. Leaders are also scrapping pen-and-paper processes for digital workflows. By 2025 they predict 55% of their employees in the field will rely on digital workflows to perform day-to-day tasks.
INVESTING IN WORKFORCE DEVELOPMENT ISN’T A PERK, IT’S A PRIORITY
The future of work changes rapidly as technology transforms legacy operations. Consider in just two years, leaders predict one in six employees will be doing jobs that don’t exist today. This helps illustrate why more than half (52%) report teaching employees how to use new technologies is a top priority this year. An estimated $7 billion will be spent on training, upskilling, and reskilling employees in 2023 across the organizations surveyed.
USING SUSTAINABILITY AS FUEL FOR NEW REVENUE STREAMS
Investments in sustainability lead to the invention of new operating models. Last year, Samsara’s research found 49% of leaders planned to accelerate their EV adoption to combat rising fuel costs. Now, they are looking beyond adoption and will monetize EVs through pay-per-use or subscription charging stations (62%) and sell energy back to the grid (58%) by 2025. At this time, leaders predict 53% of their organizations’ fleet vehicles will be electric or hybrid.
Hausman adds, “The bottom-line benefits of digitization are clear, but it’s the positive impact on lives and the environment that will be the most incredible to see. These leaders are shaping what we’ll remember as a transformative decade in physical operations.”
To view all insights from the 2023 State of Connected Operations Report—and discover the strategies Connected Operations Leaders are using to reinvent their operations—visit here.
Find out more, visit www.samsara.com.
