When it comes to supply chain performance, PACCAR Parts set a new record in 2017 with more than 16 million global order lines shipped from its distribution centers. Through state-of-the-art supply chain systems and technology, PACCAR Parts delivered order fulfillment to DAF, Kenworth, and Peterbilt dealers, and TRP Stores. “The goal is customer uptime. The effectiveness of our supply chain contributes to our high levels of productivity and efficiency—this makes us a leader in aftermarket parts distribution,” says David Danforth, PACCAR Parts general manager and PACCAR vice president.
According to Dansforth, “In addition to our record of shipping 16 million global order lines, we achieved outstanding order shipping accuracy of 99.98 percent and a worldwide same-day order fulfillment rate of over 98 percent. Our global distribution network is exceeding our customers’ expectations by providing quality parts and service that is unmatched in the industry.”
ONTIME DELIVERY
PACCAR Parts’ world-class supply chain performance also enables PACCAR Parts’ fleet customers to increase their productivity and profitability. “We are providing our fleet customers with superior aftermarket service,” says Laura Bloch, PACCAR Parts assistant general manager, operations, “By offering collaborative uptime solutions in the 365 Center, PACCAR Parts delivers the right parts to fleet customers.”
By significantly reducing delivery lead times, PACCAR Parts is building on its best-in-class performance. “We ensure rapid fulfillment and delivery of truck, trailer, bus, and engine part orders,” says Dick Leek, PACCAR Parts Europe general manager, “Each day, our parts distribution centers (PDCs) ship orders to over 2,200 dealer locations and 132 TRP Stores worldwide.”
MILESTONE REACHED
PACCAR Parts accomplished this milestone of 16 million global order lines by streamlining its supply chain using state-of-the-art process improvements and technology in its PDCs. “Our speed to delivery, our expansive parts distribution network, and our strong supplier relationships strengthen our commitment to exceeding customers’ expectations. We proactively manage dealer inventory to ensure retail availability. What dealers sell today provides a forecast for worldwide availability tomorrow,” Bloch says.
ONGOING SUPPORT
The growing worldwide network of distribution centers demonstrates PACCAR Parts’ commitment in providing superior levels of parts quality, availability, delivery, and customer service to its customers and dealers. With the backing of its supply chain performance, PACCAR Parts is ready to help customers 24/7, 365 days a year.
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MODERN WORKTRUCK SOLUTIONS: FEBRUARY 2018 ISSUE
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