The Volvo Trucks Customer Center in Dublin, Virginia, will conduct live presentations of new Volvo Trucks models via video conference. This is due to physical distancing and travel restrictions currently in place due to COVID-19.
The virtual walk-arounds have created a new, more immersive experience for those looking for a review of a Volvo truck. The experience provides customers with a look at truck details and the opportunity to provide input. Customers can even make requests or changes to their specification through the virtual walk-arounds.
SUCCESSFUL SHOWING
Recently, concrete and materials company Ozinga Bros, Inc. participated in a virtual walk-around to look at the new VHD model. While product experts presented features and advantages, Volvo shared live images from a high-definition webcam of the truck’s features. Volvo also provided close-up images of undercarriage, powertrain, and suspension views that are very difficult to see in person.
“This has been incredibly beneficial in allowing customers to have an in-depth and up-close discussion of how they can use our trucks and services to benefit their business, even when they aren’t able to physically be here,” says Rob Simpson, director, Volvo Trucks Customer Center. “We also found that the camera’s small size and high definition let the customer get a close look at components and installations that are not easily accessible. So even with live customer visits, we will still use this technology to help them see more of our trucks.”
“This was a great opportunity for us to pay a virtual visit to the Volvo Trucks facility and enjoy a presentation that we otherwise would not have been able to schedule under the current pandemic circumstances,” says Jeff Bonnema, vice president of fleet management with Ozinga Bros., Inc. “The video experience and remote discussion with the Volvo team allowed for an up-close and personal view of the truck.”
STAYING CONNECTED
At another recent video walk-around, the virtual event was attended by a dealer sales representative in Illinois, the dealer’s customer, Volvo Trucks corporate executives located in Greensboro, North Carolina, a Volvo Trucks product expert who was working remotely, and the team at the Volvo Trucks Customer Center. Another pilot review included 60 attendees, with 50 participating virtually from across the United States.
“As states are relaxing their restrictions on group gatherings, we know there will be more customers and prospects wanting to visit the Volvo Trucks Customer Center,” Simpson says. “For now, the use of virtual digital technology allows us to stay connected safely and show new trucks as they come off the factory line.”
The Volvo Trucks Customer Center is currently open at a very limited capacity for in-person vehicle reviews. Volvo Trucks encourages customers to contact their dealer sales representative to request their own virtual experience or a hybrid presentation. The hybrid presentation includes online and on-site, socially distanced attendance, for a look at models not available in their area. The Volvo Trucks Customer Center is able to use whatever video conferencing platform is preferred.
Find out more, visit www.volvotrucks.us.
